How We Handle Returns

Return Window

Hi there, it’s nice to see you here. When it comes to returns, we want to make things as simple as possible. You have 30 days from the day your bread box arrives to let us know if you’d like to return anything. If it’s not quite what you were hoping for, just reach out. We’re here to help find a solution that works for you. Remember, this window also aligns with the FTC guidelines for mail-order merchandise, so you’re covered!

How to Initiate

To initiate a return, simply drop us a line at [email protected]. We’ll guide you through the process, making sure you have all the information you need. If you could include your order number and a brief description of why you’re returning your item, that would be super helpful. It helps us keep track and improve our offerings. We want to make sure your experience, even in returns, is smooth and friendly.

What’s Returnable

Now let’s talk about what you can return. We accept unopened and unused items from your subscription, like any of our lovely bread boxes. However, once you’ve opened or used any bread, it cannot be returned due to health and safety regulations. If you’re unsure about something, just ask! We’re always happy to clarify what can and cannot be returned.

What’s Final Sale

Some items are final sale, and we want you to be aware of that. Special promotions or items that have been personalized or customized for you fall into this category. This helps us support our local bakers and ensure that we provide you with only the freshest breads. If you’re ever in doubt, just check with us before making a purchase.

Refund Method & Timeline

When it comes to refunds, we aim to process them as quickly as we can. Once we receive your returned item, please allow up to 7-10 business days for the refund to hit your account. We’ll notify you via email once it’s been processed. Your satisfaction is important to us, and we want to make sure you feel good about your experience with Farinio.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us right away at [email protected]. We’ll make it right, whether that means sending you the correct item or providing a refund. We know how frustrating it can be to receive something that’s not what you expected, and we’re committed to fixing those little hiccups as swiftly as we can.

Return Shipping

As for return shipping, we typically ask that you cover the cost. However, if your return is due to an error on our part, we’ll gladly cover that shipping expense. Just let us know what’s going on, and we’ll make the arrangements together. We want you to feel supported every step of the way.